Your phone lights up before breakfast. A customer posts a video accusing your company of negligence. An employee replies from a personal account. Sales wants a statement. Legal wants silence. Your founder is texting half-written responses to the marketing lead. By 10 a.m., the issue isn’t just the incident. It’s the confusion around it. That’s when teams realize they never needed a generic document. They needed a working sample crisis communication plan that tells people exactly who decides, who speaks, what gets paused, and what gets said first. A usable plan isn’t a binder that sits untouched until something goes
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