Only 49% of U.S. companies have a formal crisis communications plan, yet 98% of leaders who activated theirs said it was effective, with 77% calling it very effective, according to the crisis management statistics summarized here. That gap is the whole reason a crisis communications agency exists. Most organizations don't fail in a crisis because they care too little. They fail because they respond too late, approve statements too slowly, say too much before facts are verified, or go silent while customers, staff, donors, regulators, and reporters fill in the blanks for them. For small businesses and nonprofits, the risk
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